My SIM card does not work in my phone transmitter, why ?

Do you have a telephone transmitter for your alarm and you’ve installed a Data SIM card? It is likely that your transmitter will not send transmissions about an intrusion. This information pertains to any... Continue reading

How to delete the spanner symbol on the Tybox 137 ?

To deactivate the spanner please follow the below steps : - Turn the dial to the POWER symbol and press and hold the "i" button for 5 seconds to get to the advanced menu- Press... Continue reading

My Tycam camera connected to a PoE switch is heating up; is this normal?

Like any electronic device, the Tycam camera heats up when it is switched on. It is, therefore, normal for your camera to feel slightly warm to the touch as it is designed to dissipate... Continue reading

I am not receiving my notifications

The reasons for not receiving notifications may vary depending on the devices used (phone/smartphone or tablet model) and their operating system. Below is the list of points to check.Check that the Tycam camera is... Continue reading

Can I synchronise the Tycam 1100/2100 cameras with my Tyxal + alarm?

Synchronise your Tyxal+ and Tycam 1100/2100 installation - the winning combination for your peace of mind. Thanks to this new compatibility, you can elevate your home security to a higher level. For technical reasons,... Continue reading

Can I use Face ID to control my Tyxal+ alarm via the application, as an alternative to entering the user code?

The new update to our Tydom application allows you to directly access your alarm using the facial recognition on your iPhone/iPad. This technology, developed by Apple, is called Face ID. It is used to... Continue reading

Is my account password the same as the password to connect to a Tydom gateway?

With the customer account, you connected to the Tydom app using a password associated with a Tydom gateway login: the last 6 characters of the MAC address.With the customer account, you connect using a... Continue reading

Why does the app no longer ask for a password when creating a new installation?

Installations are now linked to your account identified by an email address. Continue reading

Why does the app ask me to press the button on the Tydom gateway?

This is a secure way of connecting to an installation. Continue reading

If my customer has not yet created an account, can I still work on their installation?

Yes, you can work on an installation at the home of a customer who has not yet created an account. You can connect to your customer's installation by briefly pressing the button on the... Continue reading