A customer has asked me to work on their installation. What steps do I need to follow to be able to connect remotely?

If your customer already has an account, you just need to ask them to send you an invitation by entering the email address for your account into the "Members" menu for their installation. You... Continue reading

I've received an invitation to connect to an installation. What do I need to do?

First, you need to accept the invitation from your customer in "My installations". Then all you have to do is connect to the installation. Continue reading

I need to do an installation on a Tydom gateway that is not connected to the internet. What should I do?

It's easy. First, you need to create your Pro account on your smartphone or tablet while connected to the internet. You can then connect the Tydom gateway to a Wi-Fi router via an Ethernet... Continue reading

How do I connect to my customer's installation from my smartphone?

There are two ways to connect to a customer's installation:Asking them to send an invitation from their Tydom appAdding the installation manually by briefly pressing the button on the Tydom gateway to connect securely... Continue reading

How do I install my Tydom Home or Pro?

Watch the video to find out how to install your Tydom Home or Pro:Tydom Home: https://www.youtube.com/watch?v=ncwCTuhyo2QTydom Pro: https://www.youtube.com/watch?v=FmNkKJJLldg Continue reading

How do I install my Tydom Home or Pro?

Watch the video to find out how to install your Tydom Home or Pro:Tydom Home: https://www.youtube.com/watch?v=ncwCTuhyo2QTydom Pro: https://www.youtube.com/watch?v=FmNkKJJLldg Continue reading

How do I choose the right cylinder size?

To choose the right Tylock pack for your lock, you need to measure the thickness of the door, from the middle of the fixing screw, to the exterior and interior. Also be sure to... Continue reading

Can the Tylock connected lock fit on a 5 point door?

Yes, it is compatible with single point and multi-point locks. Continue reading

Do I have to enter my postal address in the Tylock app?

No, but it is useful when you have guests, so the GPS can be launched from the app Tylock. Continue reading

How do I change the battery in my Tylock smart lock?

The battery is very easy to change: using the locking key provided in the pack, unscrew the outside knob, then remove the battery and replace it with a CR2 3V lithium battery. Continue reading