How do we login with User mode ?

You must enter the email address and password that you defined when registering. Continue reading

How do we login with Guest mode ?

You send an SMS or an email containing a username and a password (randomly generated) to the person of your choice. Your guest can install the Tylock app and press “Guest Mode” to login. Continue reading

Does the Tylock app have a demo mode ?

No, we do not offer a demo mode for this app. Continue reading

Can I control the Tylock smart lock from the Tydom app ?

No, this lock works exclusively with the dedicated Tylock app. Continue reading

Is the Tylock smart lock compatible with Apple Homekit ?

No, Tylock is not compatible with Apple Homekit. Continue reading

Can I receive a remote notification when the Tylock smart lock has been used (opening and closing) ?

Yes, the administrator and moderator receive remote push notifications on the app. Continue reading

Can we leave the Tylock smart lock unlocked (while unloading shopping for example) ?

All you have to do is stand close to the lock with your smartphone, key or fob. When the lock beeps, turn the knob to unlock and then use the handle to open your... Continue reading

Will I receive an alert from the Tylock app when the battery level is low ?

Yes, a pictogram indicates the state of the battery and the estimated remaining life is also displayed. When the battery is empty, a green light continues to flash on the lock. This means that... Continue reading

How do I use my Tylock smart lock if I lose or break my phone ?

Just login with your account on another phone. If a user or guest has misplaced their phone, the administrator can deactivate their access rights. Continue reading

How do I deactivate access to my home if I lose my Tylock card or fob ?

You can deactivate cards or fobs from the Tylock app. Continue reading