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How do I choose the right cylinder size?

To choose the right Tylock pack for your lock, you need to measure the thickness of the door, from the middle of the fixing screw, to the exterior and interior. Also be sure to... Continue reading

Can the Tylock connected lock fit on a 5 point door?

Yes, it is compatible with single point and multi-point locks. Continue reading

Do I have to enter my postal address in the Tylock app?

No, but it is useful when you have guests, so the GPS can be launched from the app Tylock. Continue reading

How do I change the battery in my Tylock smart lock?

The battery is very easy to change: using the locking key provided in the pack, unscrew the outside knob, then remove the battery and replace it with a CR2 3V lithium battery. Continue reading

How do I open my door fitted with the Tylock smart lock?

Bring your smartphone close to your lock, or swipe your NFC card or fob in front of the outside knob to activate your lock. When the lock beeps, turn the outside knob to unlock... Continue reading

When I leave my home, do I have to close the door using one of my means of access (smartphone, NFC card or fob) ?

Yes, you must perform the same procedure as for opening your door (see previous question). Your door does not automatically lock when it is closed. Continue reading

How do we login with User mode ?

You must enter the email address and password that you defined when registering. Continue reading

How do we login with Guest mode ?

You send an SMS or an email containing a username and a password (randomly generated) to the person of your choice. Your guest can install the Tylock app and press “Guest Mode” to login. Continue reading

Does the Tylock app have a demo mode ?

No, we do not offer a demo mode for this app. Continue reading

Can I control the Tylock smart lock from the Tydom app ?

No, this lock works exclusively with the dedicated Tylock app. Continue reading