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FAQ
Is the Tylock smart lock compatible with Apple Homekit ?
No, Tylock is not compatible with Apple Homekit.
Can I control the Tylock smart lock from the Tydom app ?
No, this lock works exclusively with the dedicated Tylock app.
Do I have to enter my postal address in the Tylock app?
No, but it is useful when you have guests, so the GPS can be launched from the app Tylock.
How do I deactivate access to my home if I lose my Tylock card or fob ?
You can deactivate cards or fobs from the Tylock app.
Can the Tylock connected lock fit on a 5 point door?
Yes, it is compatible with single point and multi-point locks.
Can I receive a remote notification when the Tylock smart lock has been used (opening and closing) ?
Yes, the administrator and moderator receive remote push notifications on the app.
Can we leave the Tylock smart lock unlocked (while unloading shopping for example) ?
All you have to do is stand close to the lock with your smartphone, key or fob. When the lock beeps, turn the knob to unlock and then use the handle to open your door....
How do I use the Tylock emergency key ?
The emergency key is strongly recommended if you do not have other means of access to your home (back door, garage). We recommend that you keep it sufficiently charged in a place outside the home...
Does the Tylock app have a demo mode ?
No, we do not offer a demo mode for this app.
How do I change the battery in my Tylock smart lock?
The battery is very easy to change: using the locking key provided in the pack, unscrew the outside knob, then remove the battery and replace it with a CR2 3V lithium battery.
How do I open my door fitted with the Tylock smart lock?
Bring your smartphone close to your lock, or swipe your NFC card or fob in front of the outside knob to activate your lock. When the lock beeps, turn the outside knob to unlock it...
Will I receive an alert from the Tylock app when the battery level is low ?
Yes, a pictogram indicates the state of the battery and the estimated remaining life is also displayed. When the battery is empty, a green light continues to flash on the lock. This means that the...
Can I control my Tylock smart lock with the NFC of my smartphone ?
No, this feature is not available.
How do I use my Tylock smart lock if I lose or break my phone ?
Just login with your account on another phone. If a user or guest has misplaced their phone, the administrator can deactivate their access rights.
How do we login with Guest mode ?
You send an SMS or an email containing a username and a password (randomly generated) to the person of your choice. Your guest can install the Tylock app and press “Guest Mode” to login.
How do I choose the right cylinder size?
To choose the right Tylock pack for your lock, you need to measure the thickness of the door, from the middle of the fixing screw, to the exterior and interior. Also be sure to check...
Yes, you must perform the same procedure as for opening your door (see previous question). Your door does not automatically lock when it is closed.
How do we login with User mode ?
You must enter the email address and password that you defined when registering.