Practical issues

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21 results found

Why does the app no longer ask for a password when creating a new installation?

Installations are now linked to your account identified by an email address. Continue reading

How do you install a Tydom gateway at a customer's home with a Delta Dore Pro account from your smartphone?

You can install a new Tydom gateway from the "New installation" tile on the pro area homepage of your Tydom app. You just have to follow the different steps to carry out the installation. Continue reading

How do I work with my colleagues on the same installation?

You can invite colleagues to your current installation from the "Installer members" menu displayed in the settings for this installation. Continue reading

How can I switch from my pro area to my personal area?

You can switch from your pro area to your personal area via the Tydom app settings. Continue reading

Why is there a pro area and a personal area?

We have created two areas in the app to make it easier to manage installations. The pro area lets you manage all your customer installations and the personal area gives you access to your... Continue reading

Why do I need to categorise my installations when creating an account?

This categorisation will enable you to manage your installations more effectively. You can quickly check the status of your various customer installations and switch easily to your personal installations. Continue reading

What will happen to installations registered on my smartphone if I create a Pro account?

Installations that were on your smartphone before you created an account will still be available and will now be linked to your account. You can differentiate between your personal installations and your customers' installations. Continue reading

Why does Delta Dore ask for this information to create my Pro account ?

The mandatory information is required to identify you and be able to inform you by email of communications with other Tydom app users (send installation or invitation) Continue reading

What information do I need to enter to create a Pro account ?

To create a Delta Dore Pro account, you need to enter:An email addressYour first nameYour last nameYour telephone numberThe name of your companyA company ID number Continue reading

Why create a Pro account ?

The Pro account makes it easy to manage your installations:You can easily manage several installations at the same timeYou can configure your customer's Tydom gateway from your smartphone or tabletYou can easily send the... Continue reading