I've received an invitation to connect to an installation. What do I need to do?

First, you need to accept the invitation from your customer in "My installations". Then all you have to do is connect to the installation. Continue reading

If my customer has not yet created an account, can I still work on their installation?

Yes, you can work on an installation at the home of a customer who has not yet created an account. You can connect to your customer's installation by briefly pressing the button on the... Continue reading

Why does the app ask me to press the button on the Tydom gateway?

This is a secure way of connecting to an installation. Continue reading

Why does the app no longer ask for a password when creating a new installation?

Installations are now linked to your account identified by an email address. Continue reading

How do you install a Tydom gateway at a customer's home with a Delta Dore Pro account from your smartphone?

You can install a new Tydom gateway from the "New installation" tile on the pro area homepage of your Tydom app. You just have to follow the different steps to carry out the installation. Continue reading

How do I work with my colleagues on the same installation?

You can invite colleagues to your current installation from the "Installer members" menu displayed in the settings for this installation. Continue reading

How can I switch from my pro area to my personal area?

You can switch from your pro area to your personal area via the Tydom app settings. Continue reading

Why is there a pro area and a personal area?

We have created two areas in the app to make it easier to manage installations. The pro area lets you manage all your customer installations and the personal area gives you access to your... Continue reading

Why do I need to categorise my installations when creating an account?

This categorisation will enable you to manage your installations more effectively. You can quickly check the status of your various customer installations and switch easily to your personal installations. Continue reading

What will happen to installations registered on my smartphone if I create a Pro account?

Installations that were on your smartphone before you created an account will still be available and will now be linked to your account. You can differentiate between your personal installations and your customers' installations. Continue reading