What does the "Access interrupted" message on Tycam 1100/2100 cameras mean?

This message appears in the Tydom app on the camera list to signify that a manual camera update is required.As of 8 April 2025, the old video platform of the Tycam 1100 and 2100... Continue reading

What are the benefits and features of the new generation of Tycam Guard and Tycam Home cameras?

Tycam Guard and Tycam Home cameras offer a host of new features in both products and uses via the Tydom app.Please note: the new Tycam Home does not include PoE; only the Tycam Guard is... Continue reading

What is the Tycam Home camera's smart tracking?

The Tycam Home camera has a motorised lens that you can move vertically or horizontally using the Tydom application. You can set the Tycam Home camera's default position using the Tydom application.This pre-defined position... Continue reading

I used to install the Tybox 53/23/5200/5100, which reference should I use now?

Depending on the type of installation you have, you can choose the Tybox 5300 to control heating and cooling or the Tybox 2300 to control the heating only.Read the dedicated news to FIND OUT... Continue reading

What is the difference between E, F and G types of plugs?

These different formats are compliant with the standards of the plugs used in the different countries. The connection to the earth plug is different depending on the type of plugs. Continue reading

If my electrical device overloads or overheats, will the Easy smart plug switch off automatically?

Yes Continue reading

Are Easy smart plugs Zigbee certified?

No Continue reading

Why do I no longer have access to an installation?

There are a number of possible reasons for access to an installation to be refused:-        The installation is still listed in your installationsThe site may be offline (red light) -        The installation is no longer... Continue reading

How do I connect to my customer's installation from my smartphone?

There are two ways to connect to a customer's installation:Asking them to send an invitation from their Tydom appAdding the installation manually by briefly pressing the button on the Tydom gateway to connect securely... Continue reading

I need to do an installation on a Tydom gateway that is not connected to the internet. What should I do?

It's easy. First, you need to create your Pro account on your smartphone or tablet while connected to the internet. You can then connect the Tydom gateway to a Wi-Fi router via an Ethernet... Continue reading