I used to install the Tybox 53/23/5200/5100, which reference should I use now?

Depending on the type of installation you have, you can choose the Tybox 5300 to control heating and cooling or the Tybox 2300 to control the heating only.Read the dedicated news to FIND OUT... Continue reading

What is the difference between E, F and G types of plugs?

These different formats are compliant with the standards of the plugs used in the different countries. The connection to the earth plug is different depending on the type of plugs. Continue reading

If my electrical device overloads or overheats, will the Easy smart plug switch off automatically?

Yes Continue reading

Are Easy smart plugs Zigbee certified?

No Continue reading

Why do I no longer have access to an installation?

There are a number of possible reasons for access to an installation to be refused:-        The installation is still listed in your installationsThe site may be offline (red light) -        The installation is no longer... Continue reading

How do I connect to my customer's installation from my smartphone?

There are two ways to connect to a customer's installation:Asking them to send an invitation from their Tydom appAdding the installation manually by briefly pressing the button on the Tydom gateway to connect securely... Continue reading

I need to do an installation on a Tydom gateway that is not connected to the internet. What should I do?

It's easy. First, you need to create your Pro account on your smartphone or tablet while connected to the internet. You can then connect the Tydom gateway to a Wi-Fi router via an Ethernet... Continue reading

I've received an invitation to connect to an installation. What do I need to do?

First, you need to accept the invitation from your customer in "My installations". Then all you have to do is connect to the installation. Continue reading

If my customer has not yet created an account, can I still work on their installation?

Yes, you can work on an installation at the home of a customer who has not yet created an account. You can connect to your customer's installation by briefly pressing the button on the... Continue reading

Why does the app ask me to press the button on the Tydom gateway?

This is a secure way of connecting to an installation. Continue reading