Frequently Asked Questions
I need to do an installation on a Tydom gateway that is not connected to the internet. What should I do?
It's easy. First, you need to create your Pro account on your smartphone or tablet while connected to the internet. You can then connect the Tydom gateway to a Wi-Fi router via an Ethernet port. By connecting your smartphone or tablet to the Wi-Fi router's network, you can connect to the Tydom gateway and carry out your installation.
The installation needs to be connected to the internet so that you can send it to your customer by email.If there is no connection to the internet, you need to add the installation manually using your customer's telephone under the "Settings" menu.