Privacy policy



This confidentiality policy sets forth the circumstances whereby we are liable to collect personal data, for which purpose and in what manner it is stored, particularly during visits to the websites we publish, the use of our applications or any type of contact that you may have with us.

For some of our products or services, this confidentiality policy can be completed by specific or derogating confidentiality rules.

Our confidentiality policy can change according to the legal and regulatory context and to recommendations of the French Data Protection Authority.


Collection and purpose

The collected data is primarily personal data used by DELTA DORE to interface with you as a client and data representative of the state of your DELTA DORE systems.

The collection of this data primarily aims to meet your requests as a client and to ensure the good working order and efficiency of the products and services we market, namely control of your DELTA DORE systems.

It also helps to better understand your preferences and habits, to better adapt are sales offers to your needs and offer enhanced services to improve your user experience. 

You can choose not to disclose some data. You will then potentially not be able to access some contents and not be able to use services or products.

We may use personal data for studies and statistics. As applicable, we will handle it anonymously.

You can access our websites without disclosing your identity. However, subject to your prior approval, we may legally, faithfully and openly collect and process your personal data.

If you share your data and choose to display it publicly on our websites, applications, etc. in a visible manner, it can be used by third parties. We recommend utmost attention when sharing information.


Scope of the collection

Some of your personal information may also be collected:

-             During the installation and use of our products and services

-             When subscribing to our services

-             When using our mobile applications

-             When creating a customer account or using any type of form

-             When you accept the terms of the End-User License Agreement

-             When you contact us (telephone, e-mail)

-             When visiting a concept home

-             When leaving reviews (e.g. forum, social media, blogs, etc.)


Type of collected data

Personal data covers last name, first name, e-mail address, IP address, postal address, telephone number, data stemming from the use of products installed in your home, etc.

We exclusively collect data that is necessary for the purposes of our processes.



7.1 What are cookies?

Cookies are files stored on the hard drive of your computer, tablet or smartphone when you visit a website or use an application. They collect and store information related to the websites you visit. Cookies cannot identify you personally.

7.2 Accepting or refusing cookies

The use of cookies requires the user’s preliminary approval.

You can choose to disable the cookies at any point in time. Each browser systematically blocks or accepts cookies on a case-by-case basis. Each browser has a different setup. You will find the cookie management procedure in your browser’s help menu.

  • If cookies are accepted, they will be used for the following purposes: - creating statistics (number of visits, number of viewed pages, etc.) - adapting the presentation of our website to your devices (PC, tablet, smartphone, etc.) - storing information relating to a form you have filled out on our website (contact form, recommended installer form, etc.)


  • For a refusal, access to some functions of our website or the application can be limited.

Communication of your personal data

DELTA DORE can divulge personal data if required by law.

DELTA DORE may purchase or sell some of its activities or assets. In the event of a sale, merger, reorganisation, dissolution or any other similar action, your personal data can be part of the assets sold.


Data storage

DELTA DORE stores your personal data throughout the period where it is relevant and required for the operations for which it has been collected and in keeping with current regulations.

DELTA DORE may entrust the storage of your personal data to subcontractors (such as our hosts), whilst retaining responsibility for said data. You have the right to deny the storage of your data with our subcontractors by enforcing your rights or by contacting us. As a consequence, you may have restricted access to our services.


Recipients of data

Your collected personal data can be accessed by DELTA DORE employees, within the limits of their functions, and its sub-contractors.

Your personal data is also available to DELTA DORE’s partners, giving you full access to its services (maintenance, assistance…), subject to you agreeing to the sharing of your data. 


Right of the data subject

8.1 - Right to access, correct, restrict and delete

In compliance with the European regulation on the protection of personal data, any physical person has, at any time, the right to access to data concerning them, a right to delete this data, a right to correct, a right to restrict the processing and a right to define general and specific guidelines stipulating the manner in which these rights are exercised after his or her death.

The right to access is restricted to two requests per year and provided that justification of their identity is given.

8.2 – Right of objection

The physical person also has a right of objection to the processing of their personal data for legitimate reasons, as well as a right of objection that this data is used for market research.

8.3 – Right to data portability

The person registered has a further right to the portability of their data. The relevant person has the right to receive the personal data concerning them and supplied by them, in a structured form, commonly used and being able to be read by a machine, and has the right to transmit this data to another processing manager without DELTA DORE obstructing this action.

8.4 – Right to lodge a complaint with the CNIL

Finally, the person affected can, if required, lodge a complaint with the departments of the CNIL.

They can do this by contacting the CNIL by post or telephone.

If you are registered on a DELTA DORE mailing list, you can, naturally, unsubscribe at any time by proving your identity and by contacting DELTA DORE either at the e-mail address, or by postal services at the following address: Le Vieux Chêne – 35270 BONNEMAIN.


Security and privacy

DELTA DORE takes the necessary precautions to protect your personal data and your privacy.

DELTA DORE, notably with support from the qualified companies of PASSI by the ANSSI, commits to ensure the security, integrity, quality and confidentiality of the data collected automatically during the use of DELTA DORE solutions or during a visit to the website.

To protect personal data, DELTA DORE frequently evaluates and upgrades its protective systems. You are regularly notified of changes with regard to our solutions and their operation. You must accept these notifications to integrate the latest services and functions as well as security components.


Child protection

The use of our solutions and the resources provided for this use remain the responsibility of persons exercising parental authority.


Extent and updates of this confidentiality policy

This confidentiality policy is the only one enforceable until it is superseded by a new version.

This confidentiality policy can change, DELTA DORE reserves the right to update or amend it at any time without prior notice. It is recommended that you consult it regularly.

Moreover, this confidentiality policy only applies to DELTA DORE. Our website can display links to other sites not managed or controlled by DELTA DORE. These links in no way imply that DELTA DORE approves or has verified said websites. We recommend that you contact these websites directly to determine their own confidentiality policy.


Hypertext links

Setting up a hypertext link to the website requires prior written authorisation. Address your request to:

DELTA DORE can in no way be held responsible for the availability of websites that have a hypertext link from the website, and cannot be held liable for the content, product, services, etc. available on this websites.



▪ By post:

Correspondant GDPR
Le Vieux Chêne

▪ By email:

Last update : 28/05/2018