Welcome to the privacy policy of Delta Dore SA (Delta Dore). This policy is for UK citizens.

Delta Dore respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. The policy also gives you information on how Delta Dore collects and processes your personal data through your use of this website. This includes when you agree to receive marketing data, purchase a product or participate in a competition or other promotional activity.

This policy regulates the rights of UK citizens whose personal data we process. This is either to sell to them our goods; send to them marketing material or allow them to participate. Visitors to our site from other countries should access the portal which relates to their country.

If you are a UK citizen:

1. The processing of your personal data is conducted in France and subject to the General Data Protection Regulation (GDPR). Accordingly, the processing of personal data by Delta Dore may evolve according to the legal and regulatory context set by the European Data Protection Board and the recommendations of the Commission Nationale de l'Informatique et des Libertés;
2. As Delta Dore’s business and the regulatory regime evolves Delta Dore will update the privacy policy. We will inform visitors to our website and those to whom we market of any changes;
3. Your privacy rights are protected by the UK privacy legislation (this mirrors the GDPR);
4. Delta Dore has appointed a data protection officer to manage how personal data is processed;
5. Should you have any queries as to our data processing or wish to exercise your rights as a data subject then please contact our UK branch. The UK branch will deal direct on your behalf with Delta Dore and where necessary on Delta Dore’s behalf with the ICO. The contact details are as follows: privacy@deltadore.com

This website is not intended for children and we do not knowingly collect data relating to children.

You will receive marketing communications from us if you have requested information from us or agreed to receive these communications and you have not opted out of receiving that marketing. At any time you can contact us requesting that you no longer receive marketing information.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

When you place an order to buy our products or complete an online form, you will disclose to us :

• Surname
• First name
• Email address
• Phone number
• Address
• Order numbers and date of purchase
• Content of your request messages

In addition, we process personal data related to your browsing and use of our Sites and Online shop (https://shop.deltadore.co.uk). This data is largely collated by "Cookies" and our policy regarding the use of cookies. In particular, we collect the following data :

• IP address (internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website)
• Preferences (details about payments to and from you and other details of products and services you have purchased from us)
• Login data (username and password)
• Navigation data (information about how you use our website, products and services)
• Marketing and communications data (your preferences in receiving marketing from us and our third parties and your communication preferences). 

We also collect, use and share “aggregated data” such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate data regarding your use of the site to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal grounds we are relying on to process your personal data where more than one ground has been set out in the table below.

Your personal data is processed for the purposes of managing, executing and following up orders placed on the Online shop, including preparing and dispatching the order, issuing and sending invoices relating to the orders and in order to comply with our legal and/or regulatory obligations.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances :

• Where we need to perform the contract (namely the sale terms) we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. This processing includes but is not limited to :

               a)      studying the feedback we get from our customers regarding our products;

               b)     running our business, provision of administration and IT services, and network security;

               c)      in the context of a business reorganisation or group restructuring exercise;

               d)     understanding customer needs in relation to our products;

               e)     keeping our website updated and relevant;

               f)      developing our business and to inform our marketing strategy. This includes using your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you.

• Where you have given us your consent. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product/service experience or other transactions.
• Where we need to comply with a legal obligation. This includes dealing with any regulatory or law enforcement organisation and maintaining financial records.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Save for arranging delivery of products and our dealings with our UK branch we do not transfer your personal data outside the European Economic Area (EEA). Should that change then we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Under certain circumstances, you have rights under data protection laws in relation to your personal data :

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at the following address: privacy@deltadore.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.