The reasons for not receiving notifications may vary depending on the devices used (phone/smartphone or tablet model) and their operating system. Below is the list of points to check.

• Check that the Tycam camera is in surveillance mode, i.e. in "motion detection" or "continuous recording" mode and not in "off surveillance" mode
• Activate notifications from the Tydom application via the "Settings". In the "My homes" menu, select the home concerned, then click on "Notifications" and "TYCAM camera detection alerts". If the button is disabled, then enable it. Otherwise, disable the button and re-enable it, even if it was initially enabled.
• Check your phone's notification settings. Usually, they are located in the application or notification settings of your device.

If not, if the notifications are still failing, please contact Delta Dore support.