My camera doesn't detect vehicles at night. What can I do?

You have a number of options:Adjust the image exposure: for example, reduce the exposure time to 1/25 for vehicle lights with stronger reflectionsActivate the HLC option: High light compensation identifies and suppresses the strong... Continue reading

You cannot pair your Tycam Guard camera in Wi-Fi mode, having made several attempts

There are several possible causes:Wi-Fi installation is not possible if the Wi-Fi network used is not sufficiently secure (this may be the case with old generations of Wi-Fi router the modes to avoid are... Continue reading

If there is a power failure (on my plug’s network), what happens?

The plug will indicate that it is disconnected in the Tydom app. Continue reading

How to reset the Easy smart plug?

You must press the button above the plug for 5 seconds until the light flashes. Release the button, all associations are erased.  Continue reading

What is the energy consumption of an Easy connected bulb when it is switched on?

Its consumption is < 0,5 W. Continue reading

If there is a power failure (on my bulb’s network), what happens?

The bulb will indicate that it is disconnected in the Tydom app.  Continue reading

How to reset the Easy connected bulb?

Turn the light on and off 6 times in a row (using the switch). Leave the light on. After a short colour cycle, the light will flash then give off a white light. The... Continue reading

How to pair an Easy smart bulb to a Tydom Home or Pro hub?

Before pairing, screw the bulb into your light, download the Tydom app and launch it. Go to the « Settings » page of your installation, select « Add a device », « Lighting »,... Continue reading

Which solutions are there to wireless range problems with the Tydom Pro?

There is an optional X3D/Zigbee antenna available to improve the wireless range.Metal consumer units may require the use of this external antenna. Continue reading

How to delete the spanner symbol on the Tybox 137 ?

To deactivate the spanner please follow the below steps : - Turn the dial to the POWER symbol and press and hold the "i" button for 5 seconds to get to the advanced menu- Press... Continue reading