Can I install the Easy smart plug outside?

No, it is designed for indoor use only. Continue reading

What should I do if the Easy smart plug cannot find any Zigbee network?

You should check that the Tydom Home, Pro, Internet router or are operational, reset the plug and redo the pairing while taking care not to exceed the radio range. If other plugs are associated... Continue reading

Will it be possible to get exactly the same features for a smart plug from another brand (compared to an Easy smart plug) in the Tydom application?

No, if the smart plug has energy monitoring, this feature will not be supported in the application. It will be possible at least to control the plug and to restore the instantaneous consumption. Continue reading

How to pair an Easy smart plug to a Tydom Home or Pro hub?

Before pairing, connect the plug to an electric socket, download the Tydom app and launch it. Go to the « Settings » page of your installation, select « Add a device », « Plug... Continue reading

Do I have to enter my postal address in the Tylock app?

No, but it is useful when you have guests, so the GPS can be launched from the app Tylock. Continue reading

Can the Tylock connected lock fit on a 5 point door?

Yes, it is compatible with single point and multi-point locks. Continue reading

How do I choose the right cylinder size?

To choose the right Tylock pack for your lock, you need to measure the thickness of the door, from the middle of the fixing screw, to the exterior and interior. Also be sure to... Continue reading

Is it possible to connect an Easy smart bulb to a Philips Hue bridge?

Yes Continue reading

How to pair a smart bulb from another brand to a Tydom or Pro hub?

Before pairing, screw the bulb into your light, download the Tydom app and launch it. Go to the « Settings » page of your installation, select « Add a device », « Lighting »,... Continue reading

Can I install the Easy smart bulb outside?

No, it is designed for indoor use only. Continue reading