Can I synchronise the Tycam 1100/2100 cameras with my Tyxal + alarm?

Synchronise your Tyxal+ and Tycam 1100/2100 installation - the winning combination for your peace of mind. Thanks to this new compatibility, you can elevate your home security to a higher level. For technical reasons,... Continue reading

What are the benefits of outdoor protection: the control panel's pre-alarm mode in combination with outdoor sensors?

Protect your outdoor areas from any risk of intrusion.Benefit from outdoor protection that is immune from triggering on account of the presence of animals.Be alerted to any incidents, even when not at home, thanks... Continue reading

How do I use my TYXAL + alarm ?

Watch the video to see how to use your TYXAL+ alarm. Continue reading

Can I use Face ID to control my Tyxal+ alarm via the application, as an alternative to entering the user code?

The new update to our Tydom application allows you to directly access your alarm using the facial recognition on your iPhone/iPad. This technology, developed by Apple, is called Face ID. It is used to... Continue reading

My TYXAL Transmitter takes me to the Main Menu, but doesn't not show the Customisation menu

When a transmitter is linked to an alarm’s control unit, it should be in maintenance mode, with the cover open, so that the transmitter can show the “Customization” menu. This is a safeguard to... Continue reading

My transmitter or keypad tells me there is a "Supervision Error"

Radio supervision signal :Supervision is a self-check of the entire intruder alarm system; except the key fob remote controls.Whether the alarm is ON or OFF, each component of the system continuously sends a supervising... Continue reading

I am not receiving my notifications

The reasons for not receiving notifications may vary depending on the devices used (phone/smartphone or tablet model) and their operating system. Below is the list of points to check.Check that the Tycam camera is... Continue reading

My Tycam camera connected to a PoE switch is heating up; is this normal?

Like any electronic device, the Tycam camera heats up when it is switched on. It is, therefore, normal for your camera to feel slightly warm to the touch as it is designed to dissipate... Continue reading

What are the different types of video recording stored ?

Choose between : Continuous or detection recording.The videos are recorded in "medium" resolution quality = HD.Each detection video recorded on detection starts 5 seconds before the event for a total duration of at least 35 seconds. Continue reading

Quels sont les différents types d’enregistrement vidéo ?

Au choix : Enregistrement continu ou sur détection.Les vidéos sont enregistrées en qualité de résolution « moyenne » = HD.Chaque vidéo de détection enregistrée sur détection débute 5 secondes avant l’évènement pour une durée totale de 35 secondes... Continue reading