How do I use the Tylock emergency key ?

The emergency key is strongly recommended if you do not have other means of access to your home (back door, garage). We recommend that you keep it sufficiently charged in a place outside the... Continue reading

Can we leave the Tylock smart lock unlocked (while unloading shopping for example) ?

All you have to do is stand close to the lock with your smartphone, key or fob. When the lock beeps, turn the knob to unlock and then use the handle to open your... Continue reading

Can I receive a remote notification when the Tylock smart lock has been used (opening and closing) ?

Yes, the administrator and moderator receive remote push notifications on the app. Continue reading

Is the Tylock smart lock compatible with Apple Homekit ?

No, Tylock is not compatible with Apple Homekit. Continue reading

Can I control the Tylock smart lock from the Tydom app ?

No, this lock works exclusively with the dedicated Tylock app. Continue reading

Does the Tylock app have a demo mode ?

No, we do not offer a demo mode for this app. Continue reading

How do we login with Guest mode ?

You send an SMS or an email containing a username and a password (randomly generated) to the person of your choice. Your guest can install the Tylock app and press “Guest Mode” to login. Continue reading

How do we login with User mode ?

You must enter the email address and password that you defined when registering. Continue reading

When I leave my home, do I have to close the door using one of my means of access (smartphone, NFC card or fob) ?

Yes, you must perform the same procedure as for opening your door (see previous question). Your door does not automatically lock when it is closed. Continue reading

How do I open my door fitted with the Tylock smart lock?

Bring your smartphone close to your lock, or swipe your NFC card or fob in front of the outside knob to activate your lock. When the lock beeps, turn the outside knob to unlock... Continue reading