What are the different operating modes of the Tycam Guard projector (LED beam)?

Colour night vision requires that the spotlight be activated in the dark. The spotlight can be activated in 3 ways:Permanently at night, configurable from the camera image settings in the Tydom app: LED intensity adapts... Continue reading

What is privacy mode and how does it work?

Protect your family's privacy by choosing not to stop all recording, with just one click. Disable your Tycam Guard or Tycam Home camera at any time.There are 2 Privacy mode levels that can be... Continue reading

I already have outdoor sensors - can I make use of the pre-alarm alert notification?

Yes, if you have a Tydom 2.0 or a smart hub (Tydom Home, Tydom Pro, Tywell Pro), as well as a Tyxal+ alarm control panel (CS2000 or CS8000), and at least version 4.8 of... Continue reading

If I have a CS2000 or CS8000 alarm control panel, is it possible to store a history of incidents?

The pre-alarm incident history (which can be consulted via the CLT8000 keypad and via the Tydom app) is available for any new alarm control panel installation (CS2000 and CS8000 products from February 2023 onwards). Continue reading

What are the benefits of outdoor protection: the control panel's pre-alarm mode in combination with outdoor sensors?

Protect your outdoor areas from any risk of intrusion.Benefit from outdoor protection that is immune from triggering on account of the presence of animals.Be alerted to any incidents, even when not at home, thanks... Continue reading

I have an alarm system, how can I upgrade my installation with outdoor sensors?

The DME- DMBE, DME90-DME180-DMF are compatible with the CS2000 and CS8000 control panels Continue reading

I am not receiving my notifications

The reasons for not receiving notifications may vary depending on the devices used (phone/smartphone or tablet model) and their operating system. Below is the list of points to check.Check that the Tycam camera is... Continue reading

Can I use Face ID to control my Tyxal+ alarm via the application, as an alternative to entering the user code?

The new update to our Tydom application allows you to directly access your alarm using the facial recognition on your iPhone/iPad. This technology, developed by Apple, is called Face ID. It is used to... Continue reading

Can I synchronise the Tycam 1100/2100 cameras with my Tyxal + alarm?

Synchronise your Tyxal+ and Tycam 1100/2100 installation - the winning combination for your peace of mind. Thanks to this new compatibility, you can elevate your home security to a higher level. For technical reasons,... Continue reading

My Tycam camera connected to a PoE switch is heating up; is this normal?

Like any electronic device, the Tycam camera heats up when it is switched on. It is, therefore, normal for your camera to feel slightly warm to the touch as it is designed to dissipate... Continue reading